When are invoices sent out?

 

We endeavour to produce and send out our invoices between 4th-8th of the month. Although rare, invoices can be sent as late as 10th-12th of the month. To some extent, we cannot bill you until we have the necessary billing information from our underlying carriers which can be sent to us any time between 1st-6th of the month.

 

When is a direct debit collection taken…?

 

The terms of a direct debit mandate agreement are such collection should not be taken earlier than 10 working days (which usually equates to 14 elapsed days) from the date of issue of the invoice. So, if we send out our invoice to you on 6th we will collect on or around 20th.

 

In turn, you are responsible for ensuring payment is received from your end clients via whatever payment arrangements you have made with your clients.