You will be notified in advance when a number port has been accepted and you will be advised of the date of the number port at that time. Please refer to Will My Port Take Place On Time? for further details on the expected time of day that a port will take place.
Here are some steps you must undertake before the porting date:
Step 1: Check the details and set a reminder...!
(a) Check that the numbers to be ported and correct and complete: advise us immediately if they are not.
(b) Set yourself a calendar entry of the date that the port is due: it's easy to forget a date notified some days or weeks in advance. As you'll see below there are some tasks to ensure are complete before the porting date so we suggest that you set the reminder for the calendar entry two or three working days prior.
Step 2: Correctly enter / configure the numbers in the ST+ portal...
(a) Prior to the port date (ideally the evening of the day before the number port takes place) log into your ST+ portal account and go to the client account 'Numbers' tab.
(b) It is possible that you may already have the numbers to be ported entered as 'spoofed' numbers: If you are converting a spoofed number to ported: (i) select the spoofed number, right-click and select `Convert to Ported` (ii) when asked to state a provider `1, 2, 3 or 4` enter the applicable provider as advised via email notification.
Once a ported number is entered and assigned to a trunk the client PBX will again be able to make an outbound call presenting the now ported CLI. This is because as both 'spoofed' and 'ported' numbers will permit outbound CLI presentation but only 'Ported' will allow inbound call routine (once the port has taken place).
Please note: it is your responsibility to enter ported numbers onto the portal and this must be done no later than three days after the port date. After this time, in order to ensure routing of porting numbers, we will enter them for you (where additional charges will apply).
Step 3: Check and configure your client PBX..
Importantly, well in advance of the port date you must ensure that your client's PBX is appropriately configured:
(a) Ensure that the PBX trunk settings are configured to accept / present the number. This is different for each PBX - some will route a number automatically to the main auto attendant even if the number is not specifically added to the PBX settings whereas others will require any new numbers that may now route via the trunk to be explicitally detailed, e.g.: if using a 3CX PBX please refer to Step 1 (r)-(x) in solution How do I configure a 3CX PBX for SIP Trunk Plus?.
(b) Ensure also that the number(s) route as required, e.g.: to a user/extension, to a hunt/ring group or call centre, to an auto attendant or some other service as required by your client. Again this is different for each PBX, on some it will require you to add the DDI to a user account for example, whereas on others you will be required to set up an inbound call rule.
Step 4: Confirm successful porting...
Once porting takes place calls to the ported numbers will route via your ST+ trunk and no longer via the previous service they were assocaited with. Please confirm to us, via the ticket, that you have tested the number port - for both inbound calls and outbound calls - and verify that the numbers have ported successfully. A final note to assist: if numbers route successfully inbound, but not outbound, please refer to this solution: I Can’t Get Spoofing to Work, Call is ‘Forbidden’.