Care should be taken if you are porting a number that has a broadband service overlaid upon it if you wish to keep that broadband service live / active. The following are scenarios for porting numbers that are or may be associated with a broadband service.

(a) Traditional (Non-Cable) Provider, Primary / Only Line with ADSL Broadband (e.g. a BT line / number with a broadband service overlaid upon it)...

If you wish to retain a broadband service but you also wish to port away the number of the underlying traditional analogue telephone landline ('line'), you must keep / replace the line. This is because the industry treats a request to transfer / port a phone number as request to cancel both the line and the broadband service. So, to avoid an interruption to your broadband service you must complete the following before you request to port / transfer the number:

  (i) request that the provider of your current line install another, new, telephone line
  (ii) contact the provider of your broadband service (which may be different to the provider of your line) and ask them to the move / transfer your internet connection to the newly installed telephone line
  (iii) only once (i) and (ii) above are complete and your broadband service is working via the new line, submit a number port request to transfer your phone number to us.

If you do not wish to retain any overlaid broadband service, even though the industry treats a request to transfer / port a phone number as request to cancel both the line and the broadband service you should still advise the current service provider of your actions in order to ensure successful porting and correct billing: i.e.: that you are porting out the number associated with the line and that you are aware and that the overlaid broadband service will therefore be ceased, supplying the port date once known.

(b) Traditional (Non-Cable) Provider, Secondary Line without any ADSL Broadband (e.g. a BT line / number without any broadband service overlaid upon it)...

You can port / transfer your number to us via our porting process without taking any other action – although please note that when the port is complete that the line attached to the transferred number will be cancelled and will no longer function.

(c) Cable Provider (e.g. Virgin Business, Virgin Media)...

A number port / transfer from a cable provider is possible although there may be some disruption to your telephone service on the port date. Once the phone number is released by your previous cable provider your telephony service with that supplier will be cancelled but you should not experience any interruption to your broadband services as the number transfer is largely unrelated in the case of broadband provided via cable.