In order to provide complete flexibility and to support the sales process, our billing system allows a reseller to specify different end client billing rates - for either services or call tariffs - so that you can bill one client at one rate, another at a different, second, rate.  We term these 'rate overrides'.


Up to two such bespoke billing changes per month are included in your monthly service fee; additional changes are charged on a time and materials basis.  The date a new rate override becomes effective must be from the start of a given month.


Detail your rate override to provisioning@500.uk.com, clearing stating:


(a) your business name / account code

(b) end client business name / account code

(c) service / tariff to be overrided

(d) new service / tariff rate

(e) effective from date / month