Limit profiles are our unique method of mitigating the effect of fraud on our resellers and end clients and they work by specifying a monthly number of minutes permitted for outbound calls, by destination - and optionally also setting per minute and call set up rate limits too.  The use of limit profiles cannot be avoided and any new reseller and/or end client account will make use of them.  Limits profiles can be found, at either reseller or end client level, via the 'Limits' > 'Settings' tab and here's how they work:


  • Each reseller will be set a limit profile by default, called the '*DEFAULT_RESELLER_PROFILE' - profiles that start with an asterisk are automatically system generated.  This default profile can be copied if required, or amended up to the limits be set by us.  For example, some resellers amend their '*DEFAULT_RESELLER_PROFILE' and use it for all of their underlying clients, other resellers set up two or three new limit profiles for particular verticals or client types / sizes (this is our recommendation); whilst other resellers create a limit profile specific for the end client in question.
  • Once a reseller has created their limit profile(s), they can be allocated, and so potentially be used, by an underlying client account when setting up the client account:

  • The profiles for a reseller or client that can be used are specified on the 'Options' page and can be amended if required.
  • Limits are set by monthly minutes permitted and behind the scenes this is subdivided into a daily amount so that a whole month of minutes could not be used in a single day; only a daily proportion can: for ease of reference, 'Daily Limits' are shown, greyed-out / uneditable, next to 'Monthly Minutes' on the 'Limits' > 'Settings' page.
  • If a destination has 'Barred (0 min.)' set then no calls for that destination will be possible.
  • If a destination has, for example, 300 minutes set, and only 50 minutes have been used so far, then calls will be possible, as will subsequent calls up to 300 minutes; if all 300 minutes have been used, then no calls will be permitted to the destination (and entries for such calls will be seen in 'Logs' > 'Barred Calls' accordingly).
  • If a destination has, for example, a per call 'Max Price Per Minute' limit of £0.50, calls to that destination will only be permitted if the end client RRP (approx.) is less than £0.50 (and if there are unconsumed minutes); if the 'Max Price Per Minute' rate is equal to or higher than £0.50 (or if there are no unconsumed minutes) then no calls will be permitted to the destination (and entries for such calls will be seen in 'Logs' > 'Barred Calls' accordingly).  The per call 'Max Price Per Setup' limit functions in a similar manner.
  • Cost based limits (that is, the per call 'Max Price Per Minute' and 'Max Price Per Setup') function as secondary limiting mechanism, with minutes based limits functioning as the primary mechanism: e.g.: regardless of any cost based limits, if minute based limits are set to zero then calls will be barred.


Note: in May 2015 the way limit profiles functions changed with the old and new versions being detailed in 'Limits Profiles Phase 1' and 'Limit Profiles Phase 2'; in June 2016 the way limit profiles functions changed with the old and new versions being detailed in 'Limit Profiles Phase 2' and 'Limit Profiles Phase 3'.