It is possible for you to allocate a limit profile at client level but to amend it at client level, therefore creating an 'exception': this allows you to make use of the few recommended profiles but still easily and quickly cater for clients who have a small but specific need.


When at reseller level you select the limit profile and amend it, any such 'exception' limits you may have set in this way ma either be left / retained or overwritten for any clients that have that limit profile allocated on their 'Options' page: select either 'Leave underlying limits' or 'Overwrite underlying limits' as required.




Let's take an example:


1. at reseller level, your default level profile permits you, for example, to create a profile with 'Premium Rate' as high as 3,000 minutes but you have created a limit profile called 'SMALL_CLIENTS' which has a limit of 900 minutes for 'Premium Rate'; this limit profile is allocated to three underlying clients via their 'Options' page, 'Client 1', 'Client 2' and 'Client 3'
(a) at some point, at client level, you attempt to change the limit for 'Premium Rate' for 'Client 1' increasing it from 900 to 1800: you will find that you cannot and you must first edit limit profile called 'SMALL_CLIENTS' at reseller level (but for this example let's assume that's not been done and the limit for 'Client 1' remains unchanged at 900)
(b) similarly at client level you change the limit for 'Premium Rate' for 'Client 2', reducing it from 900 to 300; you will be permitted to do this.
(c) finally the settings for 'Client 3' remain unchanged at 900 minutes
2. now back at reseller level, you select the 'SMALL_CLIENTS' limit profile once more and increase 'Premium Rate' from 900 to 1100 minutes.  At this point, you should select what should take place regarding the exception you previously set up for 'Client 2' (in 1(b) above) and in addition you should also consider how 'Client 1' and 'Client 3' will be updated:
(a) if you select 'Leave underlying limits' then: 'Client 2' will still retain 300; 'Client 1' and 'Client 3' will still retain 900 minutes

(b) if you select 'Overwrite underlying limits' then: 'Client 1', 'Client 2' and 'Client 3' will all be set to 1100 minutes


Looking more closely at 1(a) above, in order to change the limit for 'Premium Rate' for 'Client 1' increasing it from 900 to 1800, you can either:

(a) edit limit profile called 'SMALL_CLIENTS' at reseller level, setting 'Premium Rate' to 1800 and selecting 'Overwrite underlying limits', or

(b) edit limit profile called 'SMALL_CLIENTS' at reseller level, setting 'Premium Rate' to 1800 or any permitted value higher then that, selecting 'Leave underlying limits'.  Then edit limit profile 'SMALL_CLIENTS' at client level and set 'Premium Rate' to 1800, which you will now be permitted to do


Please note that there is an option at client level for any created exceptions to be removed: simply select the 'Set to Defaults' button when at client level.