Good afternoon.

 

Monthly webinar…

 

The next monthly webinar is scheduled for 11:00 a.m. on Tuesday 8th December 2015. To join the webinar go to: https://join.me/SIPTrunkPlus (audio via PC headset or dial 03300882634). This forthcoming webinar will re-visiting limit profiles and notifications, will walk you through our ‘Solutions’ area and will have an open Q&A session. Many of you have requested calendar/diary invites/reminders for our monthly webinars and we’re happy to send out details in this way – however, if you’d like to opt out of receiving a calendar invitation then please advise.

 

A reminder regarding on our short term maintenance schedule…

 

As previously advised there is a minor release this evening: the issues contained in this maintenance release can be found here: Build 2.0.2.0, Release Date 26-27/11/2015. In addition, as previously advised, overnight on Sunday our service will undergo additional scheduled maintenance where we will ‘fail over’ to our upgraded and tested secondary datacentre via our failover facility and registrations will remain there; we will then upgrade and test the architecture of primary datacentre whilst services are running on our secondary datacentre in the week ahead.

 

Christmas hours and number porting freeze…

 

This year's cut off for number ports will be 17:00 Tuesday 22nd December. Any porting requests received between 17:00 Tuesday 22nd December and 9:00 Monday 4th January will be processed from Monday 4th January 2016 onwards and any number ports with a project lead time / port date ending between 22nd December and the 4th January will not be completed during this period. For port orders to be completed before Christmas the lead time will need to be on or before 17:00 Tuesday 22nd December.

 

Our offices will be closed during the Christmas period from 13:30 on Thursday 24th December through to Sunday 3rd January 2016, with our office doors re-opening on Monday 4th January. Emergency only technical support will be available should this be needed and our emergency out of hours contact details are available to be used if required. Our team will be monitoring the portal ticketing system during the Christmas break: if the severity level of any issue or query is not urgent it will be dealt with in the New Year. Please refer to Working Hours & Out of Working Hours Contact Numbers & Email Addresses and Issues Severities & Service Level Agreements for further details. Our portal allows you to instant provision trunks and numbers/DDI’s, and our ‘auto failover’ feature is always running and ready to activate if ever required – these are unaffected by any Christmas closure.

 

Training and re-training…

 

We’ve always provided a 100% discount on the cost of our one-to-one webinar based portal training, which usually takes 90 minutes, and we’ll continue to do so for initial introductory training, regardless of how many participants you wish to attend. If additional training sessions are needed we still offer substantial discounts on the £149.95 cost: as stated, the first portal training session will remain free, 100% discount; a second portal training session will be costed at 50% discount; a third / subsequent portal training costed at full price, 0% discount. We will always provide monthly webinar training sessions, at least 10 a year, and we strongly encourage you to attend at least half of these.

 

Keep up to date and set your portal status notification…

 

Problems happen rarely but if they do - or if you want to be kept abreast of any announcements regarding maintenance for example - then you can and should set up a system status notification. Setting up this alert will mean that you are notified of any change or update in system status, allowing you to 'follow' a service event: it is the quickest and best way of being kept up to date of any service announcements or issue. Please refer to Setting Up A Service Alert 'System Status' Notification.

 

Emergency addresses…

 

Have you updated the emergency addresses for your numbers / DDI’s? You are obliged to do so and it’s quick and easy to do: please refer to our Emergency Address ‘solutions’.

 

Special offer on 4HA hosted telephony and mobile SIM’s…

 

We are excited to announce that we will now be offering one free SIM / mobile account with every 4HA hosted telephony channel sold! Please contact us, sales@siptrunkplus.com, for further details.

 

Did you know…

 

…that a failover number can set for each individual DDI such if a trunk de-registers, calls will automatically route to the number specified? Please refer to How Can I Set Up A Divert / Call Forward (Failover)?.

 

Best regards, the SIP Trunk Plus Team.