Below are a list of checks required to perform and confirm they have been performed before raising a fault support ticket.

1. Explain in detail the non service affecting issue and if possible, the steps that were taken to replicate the issue.
2. Provide snapshots of the issue (If applicable).
3. Raise a fault ticket providing the above information. Please refer to 'Step 5' in the following solution raising-a-fault-ticket.

For all other issues you should supply a SIP trace (e.g Wireshark or similar network protocol analyser tool) that captures the issue in question (if the issue is connectivity or call related).