FAQ

Default solution folder, feel free to edit or delete it.

What CODECs does SIP Trunk Plus support?
The SIP Trunk Plus platform supports the following CODECs: G.711a (PCMA) G.711u (PCMU) GSM Please note that the following CO...
Fri, 3 Oct, 2014 at 10:13 AM
How Are Transferred Calls (Calls With More Than One Leg) Recorded?
 Calls with more than one leg create more than one file. In the following example, an external inbound call (A number) to your ST+ number (B number) which ...
Tue, 8 Jul, 2014 at 2:55 PM
Does SIP Trunk Plus Support Faxing (T.38)?
We are pleased to advise that our SIP Trunk Plus platform has been tested with and supports faxing via the standard T.38 protocol. There are no speci...
Wed, 29 Oct, 2014 at 4:01 PM
How Do I Delete Trunks And Numbers And Cancel A Client?
In order to remove all costed services associated with a client account, you will need to remove / delete any allocated trunks, SIP clients and DDI's. ...
Tue, 28 Apr, 2015 at 4:28 PM
What Is SIP Trunk Plus' Domain/Realm, IP Address(es)?
For our SIP trunking service, please ensure firewalls are open to accept the following public facing IP addresses / subnets and that your phone systems a...
Tue, 15 Nov, 2016 at 11:04 AM
How Can I Set Up A Divert / Call Forward?
There are two ways you can set up a call divert - which we also refer to as 'failover number' or setting up a call forward: automatic, where a n...
Mon, 15 Aug, 2016 at 11:02 AM
Can I Apply 'Failover' (Call Divert / Call Forwarding) Without Setting Up a Trunk?
A purchased / provisioned number has to be assigned to a trunk for call divert / forwarding to work - regardless of whether or not the trunk has been or is ...
Thu, 5 Mar, 2015 at 9:18 AM
How Can I Set Up 'Number Witheld' / Privacy?
There are two ways to ensure, via our SIP Trunk Plus portal, that the outbound number CLI (calling line identification) is witheld. (a) Permant ...
Tue, 9 Dec, 2014 at 1:21 PM
What Happens When I 'Suspend' A Client Account?
If you simply suspend a client account without deleting any associated services as per How Do I Delete Trunks And Numbers And Cancel A Client? then any ...
Thu, 5 Mar, 2015 at 3:05 AM
How Long Are CDR's Kept For?
We retain CDR's for the current month and for three months prior; earlier CDR's than this are periodically archived and so are not accessible via ...
Fri, 26 Jun, 2015 at 11:50 AM