Portal Guides

Creating Client Accounts
This solution will explain how to create a client account inside the portal. 1 Press the ‘Add Client’ button located at the top left-hand corne...
Thu, 2 Jun, 2016 at 6:18 PM
'Purchasing' / Self Provisioning Numbers
This solution takes you through the process of purchasing numbers. 1 To provision – or purchase – numbers ('DDI's') via the SIP ...
Wed, 17 Aug, 2016 at 3:51 PM
Creating SIP Trunks / Accounts
This solution takes you through the process of creating a standard ('SIP Trunk') SIP account / trunk. 1 Once logged into the portal, go ...
Fri, 8 Jul, 2016 at 6:32 PM
Adding 'Spoofed' Numbers ('CLI Presentation')
‘Spoofing’, or ‘CLI presentation’, is the ability to present a number that does not reside on our / our underlying carrier’s platform. In order to ...
Fri, 4 Dec, 2015 at 1:45 PM
Creating SIP Clients
This solution takes you through the process of creating a 'SIP Client'. 'SIP Client' are psuedo-trunks, two channel trunks for using dir...
Wed, 30 Dec, 2015 at 8:09 AM
Number Properties
This solution will take you through the number properties available for each number.  Note that the options available for each number are context sensitive ...
Mon, 7 Mar, 2016 at 1:16 PM
Binding (Linking) SIP Trunk Plus To A Box™ Account
This solutions document will explain how to link a Box™ account to the SIP Trunk Plus portal for storing call recordings.  A Box account will first need to ...
Mon, 11 Jan, 2016 at 4:23 PM
Enabling Call Recording
Calls can be recorded by linking the client account to a Box account , then enabling call recording. This must be done before you can record calls. Pleas...
Wed, 30 Dec, 2015 at 7:34 AM
Locating Call Recordings Using Advanced Search Features
This solution covers the aspect of locating your call recordings. 1 Using Box’s advanced search features you can easily locate call recordings using...
Wed, 6 Jan, 2016 at 8:57 AM
Playback Features
This solution will take you through the playback features. 1 Locate the call recording inside Box that you want to listen to. 2 Then simply press ...
Fri, 27 Nov, 2015 at 10:53 AM