Billing

How Does White Label Billing Work?
White label billing is a two step process. Step 1: We create your end client invoices and send them via email to you, or to your client, or both… ...
Fri, 5 Sep, 2014 at 3:28 PM
How Will I Be Billed For Services, How Will I Be Billed For Calls?
The telecommunications industry tends to bill calls in arrears and services in advance. So, at the start of the month when we produce your invoice, you wi...
Tue, 12 Aug, 2014 at 1:03 PM
How Can I Bill My Client's At Specific / Different Rates (Rate Override)?
In order to provide complete flexibility and to support the sales process, our billing system allows a reseller to specify different end client billing rate...
Thu, 12 Feb, 2015 at 9:34 AM
When Are Invoices Sent Out, When Are Payments Collected?
 When are invoices sent out?   We endeavour to produce and send out our invoices between 4th-8th of the month. Although rare, invoices can be sent...
Tue, 12 Aug, 2014 at 1:03 PM
What Will My End Client Invoices Look Like?
Your end client invoices will look much like our invoice to you, except that it will be fully white labelled and will detail your company logo, company name...
Fri, 19 Sep, 2014 at 4:50 PM
What is the ST+ CDR Specification / Format?
The ST+ CDR (call detail record) file specification and format is detailed below. The file is exported in .CSV format and so fields are comma separated (or...
Wed, 7 Jan, 2015 at 3:54 PM
What is the ST+ SDR Specification / Format?
 The ST+ SDR (service detail record) file specification and format is detailed below. The file is exported in .CSV format and so fields are comma separated ...
Wed, 7 Jan, 2015 at 4:48 PM
Which Prefixes Are Associated With Which Destinations?
Each destination / area code is comprised of one or more telephone number prefixes, the first part of a dialled number.  This is how it is known that calls ...
Fri, 24 Feb, 2017 at 6:52 AM
Why am I being charged for calls to 999?
Ofcom has directed that 'end users' (clients) may not be charged for calls to 999 / emergency services. We have performed a thorough inves...
Mon, 7 Sep, 2015 at 9:22 AM