Troubleshooting

I Can’t Get The Trunk Registered
There are a number of factors that could prevent a trunk from registering and nearly all of them are local network related, by which we mean the configura...
Fri, 18 Mar, 2016 at 1:09 PM
I Can Get The Trunk Registered But I Can’t Make Calls
It’s possible that the trunk is registered but that there is an issue with calls.   Step 1: Check Both Inbound Calls, Outbound Calls and Extension C...
Fri, 6 May, 2016 at 4:32 PM
I Can Make Calls To Some Numbers/Destinations But Not Others
When setting up a new SIP trunk it's always best to test calls both inbound and outbound and to test outbound calls to more than one destination type a...
Fri, 3 Oct, 2014 at 11:26 AM
I'm Getting One-Way Voice / Audio...?
One-way voice / audio may occur of the local network, or PBX, is not set up correctly.  The most common causes for one-way audio (that is, where you can hea...
Thu, 30 Jul, 2015 at 1:40 PM
I Can’t Get Spoofing / Number (CLI) Presentation to Work
‘Spoofing’ – or caller line ID / outbound number presentation – is the practice of causing a telephone network to indicate to the receiver of a call that t...
Thu, 16 Feb, 2017 at 1:08 PM
Why Am I Getting 'Forbidden' When I Make A Call?
One common cause for calls that show 'Forbidden' is related to  ‘Spoofing’: if you are trying to spoof a number and/or you think it may be possibl...
Thu, 16 Apr, 2015 at 4:42 PM
Using The 'Logs' Tab & Barred Calls
At reseller level, four log types are available: (a) SDR (Service Detail Record) Log (b) Provisioning Log (c) Limits Log (d) Barred Calls ...
Fri, 3 Jun, 2016 at 10:10 AM
Barred Calls Error Codes
The 'Barred Calls Log' area of the 'Logs' tab expands upon the CDR 'Hangup Cause' by giving a detailed reason for a call tha...
Fri, 23 Dec, 2016 at 2:34 PM
Raising A Fault Ticket
It may be necessary, after performing checks on the PBX and internet services, to advise us of an issue that needs our investigation. We always need to k...
Tue, 10 May, 2016 at 2:36 PM