Hosted Telephony (4HA)

This section deals exclusively with our hosted telephony trunks and service, called '4HA' ('For High Availability' as our multi-tenanted hosted telephony service platform sis within our resilient SIP trunking archtitecture).

How Do I Create A 4HA Account?
The following article will take you through step by step on how to create a 4HA account for your client. Please note: You will first need to h...
Mon, 3 Oct, 2016 at 11:38 AM
Where Can I Find My SIP Device Settings / Credentials?
Your device settings can be found, once logged in, via (a) 'Hosted PBX' > 'Advanced' > 'Devices' (b) click on th...
Fri, 17 Jul, 2015 at 4:31 PM
Common 4HA Device Settings
When configuring a phyical device it may be neccessary to pay close attention to the device settings, which are often optimised for connection to part...
Wed, 2 Sep, 2015 at 12:30 PM
I Can't Get Inbound Calls To Work On A Physical Handset
If the device is not able to recieve calls, please check that 'Support Broken Registrar' is set to 'On' (e.g. on a Snom 720 handset this...
Wed, 25 Mar, 2015 at 4:06 PM
I Can't Get The Voicemail Pin or Auto Attendant Options To Work, Keypad Tones Are Being Ignored
When voicemail pins - or auto attendant options - are entered, they make use of tones generated by your handset. Please note that 4HA accepts RFC283...
Wed, 25 Mar, 2015 at 4:05 PM
Why Aren't Voicemail Greetings Being Played, Why Isn't Voicemail Working?
Even if a voicemail box is set to 'Belong To' a user, calls will not divert to a voicemail box unless set to do so in a call flow. Setting...
Wed, 25 Mar, 2015 at 3:56 PM
How Do I Configure Faxing (Fax Boxes)?
4HA permits both inbound, and outbound, faxing via its 'Fax Boxes' functionality.  To do this, you will need to set up a 'Fax Box...
Wed, 20 Jul, 2016 at 4:55 PM
How Can I Divert / Forward A Call Flow To An Off-Net Number?
4HA allows you to create and categorise devices in a number a ways whether the devices are 'on-net' SIP devices or alternatively if they are '...
Wed, 11 Mar, 2015 at 1:24 PM
How Do I Set Up Voicemail Access?
The easist way to set up voicemail access is to configure a call flow to 'Check Voicemail', as shown below: You can add more th...
Fri, 5 Jun, 2015 at 10:33 AM
What Browser Should I Use?
For access to the 4HA portal, we always recommend Chrome, for which the 4HA portal is optimised. The 4HA portal will work in other browsers but full s...
Thu, 11 Jun, 2015 at 9:23 AM