Call Recording

What Calls Can I Record? Can I Record Mobile Calls?
Call recording can be enabled at either a per number/DDI level or at trunk level (which will record all calls for all numbers associated with the trunk). Th...
Fri, 15 May, 2015 at 9:51 AM
How Do I Set Up A Box Account, What Box Account Type Do I Need?
In order to store recorded calls, you will need to set up a Box account then 'bind' the Box account to the client account via the 'Options&#x...
Fri, 15 May, 2015 at 11:31 AM
Can All Box Accounts, Including Entry Level / Free / Personal Accounts, Store Recorded Calls?
All Box accounts, including the entry level free/personal accounts, are capable of storing SIP Trunk Plus calls. In order to ascertain what Box acco...
Fri, 15 May, 2015 at 11:33 AM
How Do I Enable Call Recording?
The answer this to this question is found here in this solution.
Thu, 16 Feb, 2017 at 1:04 PM
How Do I Find / Search Recorded Calls?
This answer to this question is found in this solution.
Thu, 16 Feb, 2017 at 1:05 PM
How Long Does It Take For A Call To Be Uploaded To Box?
The time taken for a call to be uploaded to Box is dependent upon: the 'quality' of the call (that is, the CODEC being used) syst...
Fri, 15 May, 2015 at 9:53 AM
Why Has Call Recording Uploading To Box Stopped? Changing Your Box Password
Please note that if a Box account is bound to a client account, but that Box account password is changed, that you must unbind / rebind your Box account i...
Fri, 10 Jun, 2016 at 11:41 AM