We are migrating from our current architecture to our new architecture in order to offer increased resilience and reliability. The current ar...
Mon, 29 Jun, 2015 at 4:01 PM
When Do I Have To Migrate By?
Please note: all migrations must be completed by the close of business on Wednesday 15th July 2015 and we will only be able to provided limited support on ou...
Mon, 29 Jun, 2015 at 4:02 PM
Setting Up Firewalls & Gateway Devices
Please ensure firewalls are open to accept the following public facing IP addresses that are associated with our new architecture: SIP: 178.79.16...
Mon, 8 Jun, 2015 at 1:33 PM
Migrating Your Clients' Trunks
Having first ensured that firewalls, routes and gateway devices are correctly configured, there are two brief steps required to migrate your clients' t...
Wed, 10 Jun, 2015 at 1:46 PM
Will Registrations / Calls Be Affected During A Migration?
Yes but only for the duration of time it takes to perform the two steps detailed in Migrating Your Clients' Trunks.  We estimate this is perhaps a 5-15...
Thu, 11 Jun, 2015 at 6:51 PM
Can I 'Roll Back' A Migration?
Yes, you can roll back - or back out or reverse - the changes by reversing the two steps detailed in Migrating Your Clients' Trunks, that is: ...
Wed, 10 Jun, 2015 at 1:31 PM
Do I Need To Migrate 4HA Hosted Telephony Accounts?
Yes.  This is just a single step process (refer to Step 2 of Migrating Your Clients' Trunks) as you do not need to amend any PBX settings.
Thu, 11 Jun, 2015 at 1:14 PM
Do I Need To Migrate Mobile Accounts?
Yes.  Mobile accounts are treated as if they are separate trunk and so will need to be migrated also.  You will see that mobile accounts are usually in the ...
Fri, 26 Jun, 2015 at 11:34 AM
I'm New And I Haven't Set Up Any Clients / SIP Accounts Yet, Do I Need To Migrate?
If you are new reseller and have not yet set up any SIP accounts / trunks for your end clients, you don't have to migrate.  Instead: (a) ensu...
Mon, 15 Jun, 2015 at 11:33 AM